POS Repair & Hardware Maintenance Services
Reliable repair and maintenance for POS terminals, peripherals, receipt and label printers, barcode scanners, scanner scales, back-office computers, mobile computers, and tablets — with depot repair, advanced exchange, and nationwide support available.
Trusted across North America and abroad for over 20 years
Enterprise-Level POS Hardware Support You Can Depend On
Warranty Entitlement Center
Support solutions for all major IT hardware manufacturers, including in and out-of-warranty entitlement services.
Asset Fulfillment
Support high-volume Advanced Exchange fulfillment with spare-pool inventory and replacement hardware stocked and ready to ship.
Rapid Turnaround Time
Our in house facility works quickly and efficiently with a 3-5 business day timeframe.
Running hundreds of locations means your IT team can't afford downtime.
POSRG provides scalable point-of-sale hardware repair and maintenance services for multi-location retailers, full-service restaurant chains, quick serve restaurants (QSRs), grocery stores, convenience stores, and hospitality brands that depend on business-critical POS systems and connected store technology.
Reduce device downtime with same-day Advanced Exchange shipping
Eliminate logistics headaches with national coverage & forward-stocking options
Control costs with annual POS system maintenance contracts and SLAs tailored to your business operations
Our Service Models
Choose the point-of-sale service model that best fits your equipment volume, turnaround requirements, and operational needs.
Advanced Exchange – Same Day Replacement Shipping
- Refurbished or new replacement devices are stocked and ready for same-day shipping.
- A prepaid return label is included for the defective device.
- Returned out-of-warranty devices are cleaned, repaired, tested, and added back to the replacement inventory.
- Warranty entitlement programs are available.
Depot Repair - Cost-Effective Repair at Scale
- Depot-based POS system repair includes complete cleaning, diagnostics, repair, testing, and refurbishment.
- A cost-effective POS hardware repair option for bulk device volumes and multi-location programs.
- Repairs include a standard 90-day warranty, with extended options available.
- Contract and time-and-materials repair options are available.
Customer Visibility Portal - Inventory and Shipment Tracking
- View current inventory and the tickets submitted through your account.
- Monitor order fulfillment status and items shipping in and out.
- Track outbound Advanced Exchange shipments and returns for defective equipment.
- A separate ticketing system supports repair requests and Advanced Exchange requests.
Additional Services for Enterprise Clients
- Forward-Stocking Locations – Position replacement hardware closer to your locations to support faster fulfillment.
- Flexible SLAs – Structure service expectations around your organization’s operational requirements.
- Warehousing and Inventory Storage – Store replacement, spare, and program inventory with POSRG for ongoing support.
- IT Asset Disposition Support – Coordinate secure hardware retirement, recycling, data destruction, and other end-of-life services.
Full POS and IT Hardware Lifecycle Support
Not sure whether to repair, replace, trade in, recycle, or securely retire your POS and IT hardware?
POSRG helps enterprise teams evaluate the best path forward across the full hardware lifecycle. Whether you need POS repair, hardware maintenance, advanced exchange, new or refurbished POS systems, trade-in support, e-waste recycling, or secure data destruction, our team helps you compare options and choose the most cost-effective solution for your business.
EXPLORE SERVICES:
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POS Repair Services From a Team That Puts the Customers First
— Ken Testa, Founder & CEO
“People respect what we do, but they appreciate us even more for how we do it—always putting the customer first.”
Get Expert Help With POS Repair and Maintenance
Share a few details about your point-of-sale repair or maintenance needs. POSRG will help you evaluate depot repair, Advanced Exchange, or an ongoing POS maintenance program.
